FAQ

    1. Please choose your takeaway option:
      Select either delivery or self-pick up before placing your order.
    2. Choose your product(s)
      Select the products with the required quantity and add it/them to the cart.
    3. Check-Out
      Prior to finalizing the purchase, you are required to register for an account. Once registered, you may complete your purchase.
    4. Make Your Payment
      Enter your payment details via Pesopay secure online payment gateway to complete the purchase. Once it is successful you will be directed back to the website and will see the following message: “Thank you. Your purchase has been successful”.
    Self-Pickup counter will be located at Sinfully Circles Booth – Lobby Level.
    Q.
    Is there a limit as to how many vouchers I can buy?
    A.
    We do not have a maximum limit per order.
    Q.
    I have tried to order using my debit and credit card and neither work. Why could this be?
    A.
    Please check that the name on the order is the same as the registered card holder. If not, the card will not be accepted.
    Q.
    The vouchers I ordered have not arrived. What should I do?
    A.
    Please contact our F&B Service Centre at +632 8813 8888 or email: inroomdining.makati@shangri-la.com(Mon-Sun, 10am-8pm).
    Q.
    My card has been declined.
    A.
    Please contact your bank.
    Q.
    I didn't get a confirmation email for my order. Why is that?
    A.
    Please contact our F&B Service Centre at +632 8813 8888 or email: inroomdining.makati@shangri-la.com(Mon-Sun, 10am-8pm).
    Q.
    I'm having trouble viewing the website.
    A.
    If you are experiencing difficulty viewing the site on your web browser, you should update to the most recent version of Chrome for the best viewing experience.
    Q.
    What is the minimum amount to be entitled for delivery service?
    A.
    Purchase a minimum of Php 300.
    Q.
    How much is the delivery charge?
    A.
    Delivery charge within 3km – Free
    Delivery charge between 3km to 5km – Php 100
    1. Makati Shangri-La, Manila is certified ISO 22000 by International Certification of Management Systems.
    2. The hotel adheres to the Shangri-La Food Safety (SFS) to ensure the highest level of standards in food sanitation.
    3. The hotel has a dedicated food hygienist to ensure food safety hygiene standards are monitored and kept up to date, and hotels are audited yearly to verify implementation and compliance with Shangri-La’s Food Safety policies.
    4. All steps in the food operation process are addressed from the supply chain and selection of ingredients through to the serving of the food to the customer.
    5. All qualified food handlers are required to go through food safety training and test annually.
    6. All qualified food handlers are subject to attend an annual medical check-up.
    Please contact our F&B Service Centre at +632 8813 8888 or email: inroomdining.makati@shangri-la.com(Mon-Sun, 10am-8pm).
    1. Choose your product(s)
      Select the products with the quantity required and add to cart.
    2. Check Out
      Prior to finalizing the purchase, you are required to register for an account. Once registered, you may complete your purchase.
    3. Choose Deliver/Self-pickup Option
      You may purchase an item for yourself or send it as a gift. Each purchase will be sent to the address you have provided. Choose and specify the takeaway option including the date and time of delivery/self-pickup.
    4. Make Your Payment
      Enter your payment details via Pesopay secure online payment gateway to complete the purchase. Once it is successful you will be directed back to the website and will see the following message: “Thank you. Your purchase has been successful”.
    5. Items Received
      You will instantly receive an email upon success of payment. The hotel will contact you within 24 hours to confirm the purchase and to organize the voucher(s) and invoice pick up or delivery.
    Q.
    How do I redeem a voucher?
    A.
    To redeem a voucher, you must first make a reservation at the restaurant outlet of your choice at www.SLMEShop.com and then show the voucher to the restaurant personnel for verification. The voucher’s validity must not have expired upon redemption.
    Q.
    What if I forget to bring the voucher?
    A.
    Voucher will be required for proof of purchase upon arrival at the restaurant.
    Q.
    When will my voucher expire?
    A.
    The expiry date of your voucher will be 6 months from date of purchase.
    Q.
    Can I use multiple vouchers for a single bill?
    A.
    Yes, you can.
    Q.
    Can I use the voucher after the expiry date?
    A.
    No.
    Q.
    Is there a return policy?
    A.
    No. Once a voucher is purchased, it cannot be returned or refunded under any circumstances.
    Q.
    In case of a voucher with face value, what if my bill costs LESS than the value of my voucher?
    A.
    The remaining unused value will be forfeited.
    Q.
    In case of a voucher with face value, what if my dining bill costs MORE than the value of my voucher?
    A.
    You can use your voucher to settle part of your bill. The outstanding balance can be paid by a debit card, credit card or cash.

@ Shangri-La International Hotel Management Ltd.